Shipping policy

Shipping Policy for K9 Sweet Treats

Thank you for choosing K9 Sweet Treats! We're excited to bring healthy, delicious treats to your furry friends. Below, you’ll find all the details about our shipping process, timelines, and other important information.

Order Processing Time

  • Processing Time: All orders are processed within 1-2 business days. This includes picking, packing, and preparing your treats for shipment. Orders placed on weekends or holidays will be processed the following business day.

  • Order Confirmation: Once your order has been processed, you will receive a confirmation email with tracking details. Please allow up to 24 hours for tracking information to update.

Shipping Methods & Rates

  • Standard Shipping: We offer standard shipping via Australia Post. Shipping times typically range from 3-7 business days, depending on your location.

  • Express Shipping: For faster delivery, we offer express shipping at checkout. Shipping times for expedited orders typically range from 1-3 business days.

  • Shipping Rates: Standard Shipping $12.95, Express Shipping $16.95. We offer free shipping on orders over $120!

Shipping Restrictions

  • Domestic Shipping: We currently only ship within Australia.

  • International Shipping: At this time, we do not offer international shipping.

  • P.O. Boxes: Please note, if your shipping address is a P.O. Box, certain carriers may not be able to deliver your order. If you have trouble entering your P.O. Box address, please contact us at k9sweettreats@gmail.com for assistance.

Order Issues & Delivery

  • Tracking Your Order: Once your order ships, you will receive a tracking number. If you notice any issues with tracking or delivery, feel free to contact us via email for support.

  • Missed Deliveries: Please ensure someone is available to receive the package on the expected delivery date. If a package is missed, the carrier may attempt redelivery or hold the package for pickup at a nearby facility.

  • Damaged or Lost Packages: While we take great care in packaging your treats securely, sometimes accidents happen. If your package arrives damaged or you believe it is lost, please contact us immediately via email. We will work with you and the carrier to resolve the issue.

Returns & Refunds

Due to the perishable nature of our dog treats, we are unable to accept returns. However, if you receive a damaged or incorrect order, please contact us within 48 hours of receiving your package for a refund or replacement.

Holiday Shipping

During peak holiday seasons, please expect some delays. 

We appreciate your business and are here to make sure your pets enjoy their treats as quickly as possible! If you have any questions, feel free to reach out to us at k9sweettreats@gmail.com

Thank you for supporting K9 Sweet Treats!