FAQ

What types of dog treats do you offer?

K9 Sweet Treats specializes in high-quality, all-natural dog treats made from 100% Australian products. Our product range includes Beef, chicken, pork, poultry and novel proteins, all designed to provide nutritious and delicious snacks for your dog.

Are your dog treats safe for all dogs?

Our treats are made from natural ingredients and are generally safe for most dogs. However, if your dog has any known allergies or dietary restrictions, we recommend consulting with your veterinarian before introducing new treats into their diet.

How do your treats promote dental health?

Our beef-based treats are designed to satisfy your dog's natural chewing instincts, which can help reduce plaque and tartar buildup. Regular chewing can contribute to better dental health and fresher breath.

What is your shipping policy?

We offer standard shipping within Australia, with processing times of 1-2 business days. Standard shipping typically takes 3-7 business days, while express shipping is available for faster delivery, ranging from 1-3 business days. We also provide free shipping on orders over $120.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or contains incorrect items, please contact us within 48 hours of receiving your order. Provide photos of the damaged goods or incorrect items, and we will arrange for a refund or exchange.

Can I return opened or used products?

Due to health and safety regulations, we are unable to accept returns for opened or used products. If you have concerns about your order, please reach out to us for assistance.

How can I contact customer service?

You can reach our customer service team via email at k9sweettreats@gmail.com. We are here to assist you with any questions or concerns regarding our products or your order.

What should I do if my dog has an allergic reaction to a treat?

If your dog experiences an allergic reaction to one of our treats, please consult your veterinarian for verification. If confirmed, contact us within 7 days of purchase with a vet's note, and we will offer a refund or replacement.

Do you offer international shipping?

Currently, we only ship within Australia and do not offer international shipping at this time.

Can I track my order?

Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery.